AI systems that remove manual work for operators — built with measurable ROI.
Problem: Sales teams struggled to navigate 48 fragmented SOP and process documents.
Approach: Built an internal AI knowledge-base chatbot trained on verified internal documentation.
Impact: Reduced onboarding friction and enabled faster, more accurate field responses.
Role: Led product design, business logic, documentation pipeline, and client coordination.
Problem: High booking friction and manual workload in customer ticketing operations.
Approach: Designed AI-driven booking chatbot and structured commission-based deployment model.
Impact: Demonstrated automation feasibility for high-volume ticket flows.
Role: Led business strategy, client negotiation, pricing model, and stakeholder management.
Problem: Leadership lacked visibility into cross-functional collaboration bottlenecks.
Approach: Analyzed 487 survey responses in R and built KPI dashboards for annual planning.
Impact: Surfaced incentive and capacity gaps across 12 countries.
Role: Owned data analysis, visualization, and executive-ready reporting.